The maternal assistant is the natural person, certified under the conditions of this ordinance, employed by the general directorate of social assistance and child protection, who ensures at their home or, as the case may be, at their residence the upbringing, care, and education of the child during the application of the special protection measure of placement, emergency placement for the child temporarily or permanently separated from their parents, or, as the case may be, during the respite period of another maternal assistant.

The applicant for maternal assistant Certificate submits the Evaluation Request for the issuance of the maternal assistant certificate (Annex 2 Form, O 1142/2024) at the institution's secretariat, where it is registered and the deputy general director for social assistance assigns it for evaluation according to the applicant's domicile.

To increase efficiency, each team of specialists is assigned a certain area of the county and municipality where they carry out their activity.

The evaluation of the applicant is carried out by a team of specialists consisting of a social worker and a psychologist and, if necessary, other specialists can be involved at the recommendation of the social worker appointed as case manager for the maternal assistant MCAM through the order of the deputy general director for social assistance, Case Manager Order for maternal assistant (DMC). The members of the evaluation team draw up the Final Evaluation Report (Annex 8 Form, O 1142/2024)

The case manager for maternal assistant takes over the application and file assigned by the deputy general director for social assistance and registers the documents in the department's Incoming-Outgoing Register (RII), after which drafts the Case Manager Order for maternal assistant and forwards it for approval.

After receiving the application and verifying the documents submitted in the file, the case manager for MA (MCAM) starts the evaluation process of the applicant and their family.