Single digital gateway for public services
Usage guides for ROePAS.ro
Usage guide - Citizens and companies
This guide is designed to help individuals and legal entities navigate efficiently and use all the application’s features. In this manual, you will find detailed explanations and step-by-step instructions on how to access and manage your user profile, as well as how to view and track your requests and support tickets.
Usage guide - Institution
A guide for public institution staff who receive requests through the ROePAS.ro portal and process them as part of their daily operations. This document provides a step-by-step tutorial on using the ROePAS system as a public-institution operator: signing in and setting up your profile, managing the incoming request queue, reviewing submitted documents, requesting additional information, communicating with the applicant, updating statuses, recording decisions and outcomes, and closing cases.
Usage guide - DMS (Document Management System)
This document serves as a practical guide to the operational workflows within the DMS application, providing a clear view of how documents are handled from registration to final delivery. It covers three core flows: the incoming register (documents recorded by the registry office), the internal document workflow (routing for processing, reviews/approvals, drafting, and signing), and the outgoing register (recording finalized documents and dispatching them to recipients). Together, these steps ensure a controlled, traceable path that supports accountability and accurate final communication with the applicant.
Usage guide - Integration of ROePAS with public institutions
Technical Guide and Documentation for public institutions that want to integrate their existing IT systems with the ROePAS.ro portal. This document outlines connectivity requirements, data flows, interoperability standards, and implementation best practices, along with step-by-step instructions for setup, testing, and production rollout. It also provides integration examples, security recommendations, and monitoring approaches to ensure the institution’s digital services can be published and operated consistently through ROePAS.ro.
