The purpose of the procedure

The procedure establishes the manner of organizing and carrying out the activities of evaluation and intervention in cases of abuse, neglect, parental alienation, exploitation through labor, as well as taking over and evaluating cases of domestic violence reported by the beneficiary and/or other natural/legal persons; counseling/informing/orienting victims and/or aggressors, in collaboration with the competent institutions in this field towards specialized services; ensuring psycho-emotional support to victims of domestic violence.

All reports are registered in the computerized case monitoring system, bear the signature of the general director, the deputy general director for social protection and are distributed to the head of the service who hands them over to the employee who registers them in the service's database and subsequently being assigned to case managers for the purpose of the initial evaluation of the reported situation.

Taking over/registering cases/reports is done at the institution's general registry, including telephone report forms/self-referrals